Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, respond to a survey, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate:
- Contact information including name, email, billing, and shipping address
Users may, however, visit our Site anonymously.
To stop any unauthorized access or disclosure of your information, appropriate electronic, physical and managerial procedures have been implemented to protect the information we gather online and ensure its security.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
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How We Use Collected Information
Grand Lake Host™ collects and uses Users’ personal information for the following purposes:
- To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site. We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature. To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. We currently use the third party service MailChimp (http://www.mailchimp.com) for our newsletters. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing Your Personal Information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
We have however integrated Facebook and their merchant system to synchronize our user and customer information with Facebook. This enables us to sell our products simultaneously on Facebook there without discrepancies in data between the shops.
You are responsible for the privacy of your submitted content (website / web-account content or email content) itself and shall completely indemnify Grand Lake Host™ towards any liability and/or damages to the privacy integrity of said content. The privacy of whatever you upload to your account or send through your Grand Lake Host™ email accounts are managed by you in our Control Panel, Webmail interface and/or forwarded third-party email service, and optionally also our supplied Content Management Systems (including WordPress). While we of course take reasonable measures to avoid and prevent this, you should assume it is possible at any time that your privacy could be maliciously breached by hackers, bots, etc… Also understand that Grand Lake Host has full administrative access to everything on our web-accounts, except the contents of the email service we provide, contingent upon you having changed the password(s) we provide you at email account(s) setup (which we highly recommend you do for security reasons).
Third Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
You grant Grand Lake Host™ permission to use your name, business name, and any provided or publicly available photos, images, and general marketing collateral in our promotional materials for, and not limited to, examples of our services, and said promotional materials can include blog posts, social media posts, announcements, etc…
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy and https://www.grandlakehost.com/terms. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Last Updated: July 25, 2019