Grand Lake Host™ Terms of Use

General Terms

Welcome to the Grand Lake Host LLC website located at https://www.grandlakehost.com and/or https://www.grandlake.host and/or https://themes.grandlakehost.com and/or https://themes.grandlake.host (the “Website”). Please read the following Website terms of use (“Terms of Use”) before using the Website. By accessing and using the Website and its e-commerce service products / products / services, you (a prospective client or an active “client” or “customer”) agree to be bound by all the Terms of Use set forth herein. Your purchase of any service product / product / service upon checkout of the www.grandlakehost.com e-commerce web shop requires checking a checkbox that signifies you have read or will read and do agree to these terms, presently or retroactively and in an ongoing fashion, whether you directly checked this checkbox or any Grand Lake Host LLC personnel assisted you with this upon completing checkout. Checkout cannot be completed without checking said checkbox signifying you agree to these terms. You acknowledge that your use of Grand Lake Host LLC personnel to assist you to complete checkout implicitly and/or explicitly included your consent to check the checkbox to agree to these terms in order to complete checkout. The terms of this agreement shall retroactively and henceforth supersede any discussions of terms and/or advertising copy prior to checkout and any ongoing discussion of terms and/or advertising copy thereafter. If you do not agree with these Terms of Use, you should leave the Website and/or cancel by notification in writing any business engagement you have with Grand Lake Host LLC pursuant to the terms below immediately, and you agree to allow any such cancellation attempt to be addressed by Grand Lake Host LLC by way of sales / customer service support with you to mitigate such cancellation attempt first.

This Website is owned and operated by Grand Lake Host LLC (“Grand Lake Host™”, “Grand Lake Host”, “GLH”, “the Company”, “we”). Any and all content including data, graphics, photographs, images, audio, video, software, systems, processes, trademarks, service marks, trade names and other information collectively known as the “Content” contained in this Website are proprietary to Grand Lake Host™, its affiliates and/or third-party licensors.

The Content is protected by Ohio, United States, and international copyright and trademark laws. Except as stipulated herein, Content may not be modified, copied, reproduced, published, posted, transmitted, distributed, displayed, performed, used to create derivative works from, transferred or sold without the express prior written consent of Grand Lake Host™. You may download and reproduce the Content for your own noncommercial, informational purposes if you agree to maintain any and all copyright or other proprietary notices contained in such Content, and to cite the source of such Content. Reproducing multiple copies of the Content, in whole or in part, for distribution or resale is strictly prohibited except with the prior written permission of Grand Lake Host™.

In order to provide increased value to you, our visitors, the Website uses WordPress and related plug-ins (http://www.wordpress.org) and WooCommerce (https://woocommerce.com) systems (among others) with Facebook integration (among others) and also might provide links to other sites on the Internet that are owned and operated by third parties and are not affiliated with Grand Lake Host™. Such utilized systems and linked websites are independent from Grand Lake Host™, and Grand Lake Host™ has no control over the integrity and content of such systems and websites. Therefore, Grand Lake Host™ cannot be held liable and makes no warranty or representation in any way as to the accuracy, timeliness and/or completeness of the information contained by such systems or websites. You agree to always allow the existence of a user login to WordPress on your hosting account so that Grand Lake Host™ may administer your hosting account, WordPress system, plug-ins, and/or Content. Should this user account be deleted, either deliberately or accidentally, you agree to allow Grand Lake Host™ to restore a backup of your web-account that includes a user account for Grand Lake Host™, with or without notice to you and under any potential loss in Content / data on your hosting account, and/or you agree to re-create a user account for Grand Lake Host™. You also agree to allow a credit in both text and hyperlink to www.grandlakehost.com and/or www.grandlake.host for Grand Lake Host™ (ie: “Site Hosted & Designed by Grand Lake Host LLC somewhere notably visible on your hosting account website (typically at the Footer) and to authorize Grand Lake Host™ to take any steps necessary to always ensure this credit is present.

The links which might be placed on our Website are to provide function or information and do not imply our endorsement of the views of that website. As a condition of your continued access to and use of this Website, you agree to abide by all applicable federal, state and other laws and regulations and the “Code of Conduct” set forth below. Specifically you agree not to:

  • Collect or store any information about other users of the Website, including email addresses, without the express consent of such users
  • Create a false identity as the sender of a message, forge headers or otherwise manipulate identifiers with the purpose of disguising the origin of any material transmitted through the Website
  • Attempt to gain unauthorized access to the Website, other computer systems or networks connected to the Website, through password mining or any other means
  • Interfere with or disrupt networks or servers connected to the Website or violate the regulations, policies or procedures of such networks
  • Use, download or copy, or provide to any person or entity any Website users directory or other user or usage information or any portion thereof other than in the context of your use of the Website.

We endeavor to update and keep accurate as much as possible the Content contained on the Website. However, errors and/or omissions may occur. Therefore this website, including the content and services provided herein, is being provided without any warranties, express or implied, on an “as is” basis. Grand Lake Host™ does not warrant that the functions on the website will be uninterrupted, error free, free of changes, or free of viruses or other harmful components. In no event shall Grand Lake Host™ be liable for any direct, indirect, incidental, special, or consequential losses or damages that result from or in connection with the use of, or the inability to use, the website or any content, services or any product sample obtained through the website, even if Grand Lake Host™ has been advised of the possibility of such damages. Grand Lake Host™ may feature individuals part of our Company section, but in no way does this constitute a direct association or endorsement from these individuals.

Any other terms and conditions governing any product or service on the website are provided when you request a product or service. Your order(s) of hosting-related products and services, including but not limited to domain name registrations and transfers, site web-designs, site design WordPress themes, photography, and the intellectual property thereof, are requests for Grand Lake Host™ to exclusively develop and/or purchase, license, and maintain said products and services under non-exclusive license to you from Grand Lake Host™, and that all intellectual property therein is or shall immediately and irrevocably henceforth become the sole property or licensed property of Grand Lake Host™. Grand Lake Host™ is under no obligation to return, sell, and/or transfer a domain name used for a client account back to the client / former client unless by terms agreed upon separately and individually between Grand Lake Host™ and said client / former client on a case-by-case basis and at the sole discretion of Grand Lake Host™. As a Grand Lake Host™ customer, you grant us the right to use your related intellectual property to build and maintain a website or websites that we believe reflect your needs, which includes authorization to use information about you, your image, your business, images related to your business, your business logo, and your intellectual property as we see fit for this purpose, for our own marketing and promotional purposes, and generally for our own material gain, in perpetuity, whether or not you cancel your account(s) or we suspend and cancel your account(s). Grand Lake Host™ reserves the right to refuse service, alter, update, suspend, reinstate, or terminate its products and services at any time at its sole discretion, as you may request for or allow products to expire, while Grand Lake Host™ can also optionally retain any related purchases thereafter. This includes, but is not limited to, altering our web-hosting platform, accounts configuration, migrating accounts between servers or configurations (which may cause an automatic password reset of emails for security purposes), and other service offerings. Grand Lake Host™ reserves the right to adjust subscription dates and times however we see fit and at any time and as many times as we deem necessary, usually for the purposes of creating a buffer from the original subscription date to prevent loss of service in the event of billing issues or to consolidate client renewals on specific dates for ease of processing and accounting, with or without notice. Grand Lake Host™ reserves the right to augment subscription product/service pricing over time, at any time, and at our sole discretion, per individual client subscription and/or to any and all clients / client subscriptions, with or without notice to our clients. If you subscribed to a non-Shop tier web-hosting account with Grand Lake Host™ but add a web Shop (such as with WooCommerce) independently, you authorize Grand Lake Host™ to augment your subscription and/or subscription fee to reflect that you are using our platform for a Shop-tier subscription at any time and at our sole discretion and that we may adjust the subscription fee to retroactively collect owed fees per a Shop-tier subscription subsequent to the time we have discovered you had independently added Shop-tier functionality to your hosting account. In good faith, we offer a general 30-day money-back guarantee on our hosting service, minus processing fees, relevant cost-of-doing-business fees and expenses, tax, and licensed design template / theme expense fees. As such, such expenses may result in you owing a new, additional balance to Grand Lake Host™ in order to complete the cancellation. Returning transferred domains is not part of the 30-day money back guarantee. After the 30-day money back guarantee period per each client subscription, the client agrees to a minimum of a 12 month commitment to the subscription. Cancellations incur a 3 month subscription rate fee. All other service product / product sales transactions are final.

Otherwise, Grand Lake Host™ makes no warranties regarding any product, product samples, or services. Grand Lake Host™ shall be held harmless from any and all claims, losses, liability, damages, injuries and expenses resulting from or relating to your use of any product, product samples, or services obtained via the website or used through Grand Lake Host LLC.

Non Disclosure: You agree to never publicly or privately disparage Grand Lake Host™, the quality of service / products of Grand Lake Host™, and/or the personnel of Grand Lake Host™ and their character, in any way, in any forum, at any time. You further agree never to disclose any confidential information and/or trade secrets about Grand Lake Host™, its services / products, or how it performs / executes / provides its services / products.

Grand Lake Host™ reserves the right to modify or discontinue, at any time, temporarily or permanently, certain Content, the Website (or any part of the Website), or any of its products / service products / services / subscriptions with or without notice. Further, Grand Lake Host™ reserves the right to change these Terms of Use at any time. When we do such updates we revise the updated date at the bottom of this page. Use of the Website and our service products / products after any such changes shall constitute your consent to be bound by such changes, especially, but not limited to, if you maintain active subscriptions with Grand Lake Host™.

Content

All services provided by Grand Lake Host™ may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any United States Federal, State, or City law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, “adult only” content material, or material, protected by trade secrets and other statute.

Note: Pornography and sex-related merchandising are prohibited. This includes sexual content or direct links to adult content hosted elsewhere. Sites promoting any illegal activity, violence, or content that may be damaging to our servers or any other server, or links to such sites are also prohibited. Examples of non-acceptable content or links are:

  • Pirated software or copyrighted MP3 files
  • Hacking Tools
  • Warez sites
  • Adult content (in any form)
  • Spamming Software
  • Web-based shells

Grand Lake Host™ will be the sole arbiter as to what constitutes a violation of this provision.

Disk space

Grand Lake Host™ will monitor the customer’s disk usage and if it exceeds the usage agreed upon, Grand Lake Host™ shall have the right to take corrective actions. Such corrective actions may include assessment of additional charges or suspension of service.

File Sharing Services

Anonymous file sharing services are not allowed on any of our servers.

File sharing services are allowed on VPS servers, as long as they do not support anonymous uploads. For shared servers, file sharing services are allowed for personal and business use only. Grand Lake Host™ reserves its right to revise the operation of each file sharing service run on a shared hosting account, and refuse service for it, if deemed necessary.

New service orders at the Website

By placing an order through the website (“www.grandlakehost.com” / “www.grandlake.host”), a customer account will be created for you, giving access to a WordPress login, where you can manage the purchased services to a limited extent, which can be altered or varied at any time, by Grand Lake Host™ at its discretion.

Refund policy

For shared hosting services with monthly billing, Grand Lake Host™ offers an unconditional 30-day money-back guarantee. If the customer wishes to cancel a hosting account on a shared server within the initial 30-day period for any reason, he/she has to notify Grand Lake Host™ by e-mail at support@grandlakehost.com or via the email of your designated Grand Lake Host™ agent, and the payment will be promptly refunded. Since all domain registrations are irreversible and non-refundable, they will be subject to an annual registration fee for a separate/standalone domain, according to the Domain pricing list. Therefore, if the customer purchased a hosting account with a domain registration, the domain registration fee will be deducted from the refund amount.

No partial or prorated refunds are offered after the initial money-back guarantee period.

If a customer disputes a setup / renewal charge for any account, Grand Lake Host™ will not re-activate the service, unless the customer covers all fees involved, including the chargeback fee and any other transaction fees.

Accounts terminated due to policy violations will not be refunded.

The purpose of the money-back guarantee is to allow customers enough time to test Grand Lake Host™ hosting services, and/or to be able to reverse possible erroneous payments. Grand Lake Host™ reserves the right to refuse cancellation requests, in cases of a repeating abuse of the money-back guarantee policy – e.g. opening and refunding an account and then opening it again, or making too many cancellation requests for the mere purpose of using a free hosting service.

Account renewal policy

Grand Lake Host™ renews accounts automatically through our online Shop and its associated payment gateway(s). If a card on file cannot process the automatic renewal for any reason (examples include: card expiration or insufficient funds), Grand Lake Host™ will contact the customer via email. The customer will be expected to promptly make funds sufficient for a retry of the automatic renewal and/or update the card on file and/or re-order the account under a new card (at which point the old subscription will be canceled by Grand Lake Host™). The customer is ultimately responsible for renewing the hosting account through one of the options given by Grand Lake Host™.

Customers are not allowed to open a second hosting account for a domain that is already hosted through Grand Lake Host™. If the customer wants to continue hosting the specified domain with Grand Lake Host™, he/she needs to renew the account using one of the renewal options given by Grand Lake Host™.

Domain registration policy

The pricing of the domain registration services with Grand Lake Host™ are defined in the Domain pricing list.

Registrant Verification

Per ICANN regulations, the registrant contact details of domain names may require verification. Grand Lake Host™ verifies this on your behalf as part of its service to you. If the contacts were not previously verified for a domain name, a verification message will be sent to the registrant email address(es). The owner will need to follow a verification link within 15 days to avoid disruption of the domain service.

Lost login information policy

In case the customer has lost the hosting account or domain name login information, he/she can request it to be sent to the contact e-mail address for the respective service.

If the contact e-mail address is outdated or incorrect, the customer should contact support@grandlakehost.com to request an investigation of the issue.

Traffic guidelines

Accounts that reach their monthly traffic limit may be a subject of automatic site suspension. Also, any accumulated traffic over the monthly limit will be charged additionally in accordance with the characteristics of the plan purchased. If a site is suspended under this provision, and the hosting account is in good standing, the site will be enabled on the first date of the next month, when the traffic counter is reset. In case of failure to cover fees incurred by traffic over-usage, Grand Lake Host™ reserves the right to take corrective actions such as full suspension of the hosting account. In case Grand Lake Host™ takes corrective actions under this provision, the customer shall not be entitled to a refund of any fees paid in advance.

Chat rooms

Running and linking to IRC servers or IRC bots and clients such as Eggdrop, BitchX, ircii, etc., is strictly prohibited.

Background running programs

Programs running in the background are not allowed on shared hosting servers.

Resource usage

To maintain the integrity of our shared hosting services, we have several special per-user resource limits in place. These include, but are not limited to:

  • Memory limitations: Customers using shared hosting services will be able to use only a certain portion of the total available memory on the server.
  • CPU usage limitations: Scripts that take too much real CPU time will be terminated.
  • Simultaneous script execution limitations: Customers will be able to run only a certain amount of CGI scripts simultaneously. Whenever this limitation is triggered, execution of subsequent CGI script requests via the web will produce an error message.
  • MySQL disk usage limitations: In cases, in which the integrity of the MySQL service is endangered, the MySQL disk usage of customer accounts may be limited. No limits will be applied to accounts with MySQL disk usage below 3GB.
  • Number of inodes limitation: The total number of files, folders, and email messages in a single shared hosting account should not exceed 500,000.
  • Number of vhosts limitation: The number of vhosts is determined by several factors, including the number of parked domains on the account, the number of the created subdomains, assigned IP addresses, and installed SSL certificates. Customers with a large number of vhosts (over 1000) might be contacted and asked to reduce their number.
  • MySQL connections limit: Each MySQL user cannot exceed a certain number of connections to the MySQL server.
  • Mailbox usage: Each mailbox on a shared server is limited to a certain disk space and number of inodes, according to the hosting account plan.

Grand Lake Host™ reserves the right to alter the above limitations and to place additional limits without prior notice if an account endangers the stability or the performance of the hosting server due to intensive resource usage. The additional limits may include, but are not limited to MySQL, memory and CPU usage limitations, and stopping access to directories.

Multi-domain hosting

Each hosting account on Grand Lake Host™ servers is meant to be used for one domain, or multiple domains according to the hosting plan. Parked domains are full aliases of the main domain – they display the same site content and share the same mailboxes. If the hosting package does not allow multi domain hosting, pointing parked domains to subfolders or subdomains on the account through .htaccess files or other means is not allowed.

Proxy software and redirection services

We do not allow running of proxy software on our servers. Sites offering shortening URL services are not allowed as well.

Binding

You agree that these Terms of Use are binding and shall be governed by and construed in accordance with the laws of the state of Ohio and any dispute is to be submitted to a court of competent jurisdiction in the judicial district of Ohio. You agree that all terms contained herein are enforceable, that Grand Lake Host™ shall not incur any legal / court fees to enforce them or defend itself, and that you shall reimburse in full and immediately any legal / court fees to enforce these terms or for Grand Lake Host™ to defend itself, no matter how any case is ruled. A printed copy of these Terms of Use and of any notice in electronic form shall be admissible in any judicial or administrative proceedings to the same extent and under the same conditions as other business documents and records originally generated and maintained in printed form.

These Terms of Use and any and all other legal notices or statements posted on the Website constitute the entire agreement between you and Grand Lake Host™ with respect to the use of the Website, including Grand Lake Host™ Content and Service Products / Products.

Last Updated: October 1, 2019